Shipping Policy
Order Processing
In-stock products are prepared after payment is confirmed. Processing time for custom products depends on drawings, material, quantity, tooling, and inspection requirements. The quotation or order confirmation will state the expected production schedule when applicable.
Available Shipping Methods
For parcels under 5 kg, our standard special-line service generally takes about 15 days in transit. For shipments from 12 kg to 100 kg, air shipment generally takes about 8 days in transit. These are estimates and the actual service, cost, and timing will be confirmed at checkout or in your quotation.
Address and Phone Requirements
Please provide the recipient’s full name, street address, city, state or province, postal code, country, email address, and a working telephone number. Missing or incorrect information may delay dispatch or delivery.
Customs, Duties, and Import Requirements
International shipments may be inspected or delayed by customs. Duties, taxes, brokerage, permits, and import requirements depend on the destination and the agreed shipping terms. Contact us before payment if you need a specific delivery term or customs document.
Tracking and Delivery
When tracking is available, it will be sent by email or added to the order. Inspect the package after delivery. If a shipment appears damaged, keep the packaging and contact us promptly with photographs and the order number.
Delays
Carrier schedules are outside our direct control. Weather, customs, remote-area service, public holidays, and force majeure events can extend delivery time. We will help investigate a delayed shipment with the carrier.
Shipping Support
For a shipping quotation or delivery question, email sale@uxneymetal.com. Include the destination country, postal code, product, quantity, and required delivery date.